Shipping Policy
At Sundari Gardens, we take great care in packing and delivering live plants to ensure they reach you safely and in healthy condition.
Below are the details of our shipping policy:
📦 Shipping Coverage
We currently ship all over India, depending on courier availability in your area. Please ensure that your delivery address is complete and correct to avoid any delays.
🚚 Courier Partners
We work with various courier partners such as India Post, Delhivery, and others, based on availability and location.
We do not use a fixed courier and select the best available option for your pincode.
🕒 Order Processing & Dispatch
Orders are usually processed and dispatched within 1–2 working days, if the plant is in stock.If the plant is not in stock,
we may take up to 7 days to restock before dispatching.You will receive an update once your order is packed and shipped.
⏱️ Estimated Delivery Time
Delivery time typically ranges from 3 to 7 business days, depending on your location.
💰 Shipping Charges
Shipping charges are based on the weight and destination of the order.Free shipping is available on orders above ₹3,000.
Shipping charges (if any) will be shown at checkout before you confirm your order.
📲 Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS so you can monitor your package until it is delivered.
🪴 Packaging
All plants are packed carefully, either in plastic pots, clay pots, or plant covers.We use soil or cocopeat depending on the plant.
Our packaging is designed to protect the plant and its roots during transit.
⚠️ Damage & Replacement Policy
If your plant arrives damaged, you must notify us within 1–2 hours of delivery with clear photos sent via WhatsApp or email.
Claims made after 24 hours of delivery will not be accepted.Refund or replacement will be processed based on our verification of the damage.
🛵 Local Pickup / Delivery
You are welcome to visit our nursery in Changanacherry and buy plants directly.For prepaid local deliveries, we can arrange auto rickshaw delivery, and delivery charges will be extra and separate from the order total.
❓Questions?For any shipping-related queries, feel free to contact us at:
📞8281633287📧 Support@sundarigardens.in